Problems

Technical:

• There may be (in my opinion) a problem concerning the access frequency. Worst case on VM alone: 1 call/second at peak time.

Data:

• Larger documents: we have no technical writer
• INFOS: People (e.g. User's office) don't provide them.
• WHO: No phone numbers for technical staff from vendors: any hope?
• YELLOW: limited collaboration from the secretariats. Most of them have a "friendly" attitude, so a meeting which I will try to organize with them may help.